• Not receiving emails from the contact form

  The contact forms are the main way for your visitors to get in touch with you, so it's important that they work uninterruptedly. If you noticed that you don't receive the emails from the contact form on your live website, follow the steps below to solve the issue. Check whether you've connected email to your contact form. (https://storage.crisp.chat/users/helpdesk/websFew readers

• Domain connection issues

  When you connect a domain to your site, it may take up to 24-48 hours for the records to propagate worldwide. This is a standard process applicable for all domains. During this time, the connection may not be stable, or the site may not be available on all devices. Make sure that you added correct records without any typos and in the designated area.Few readers

• Site loading speed

  Site loading speed is one of the key factors that help you boost conversion and save the traffic. is constantly improving the speed of site rendering to give you the best user experience. Still, there are some external factors which can affect the time it takes your site to load. Before you begin, bear in mind that site speed may be affected by: browser cache; Internet connection (e.g., site may be loading slower in 3G than Wi-Fi); device you are vieFew readers

• Block not displaying on the live site

  Below you will see the reasons for that and the steps to follow to fix the issue. Switch or clear the environment you're viewing your website in.Few readers

• Payment issues

  In case you encounter any problems with payments on , see the article below to check the common issues and their resolutions. See the possible troubleshooting steps below: Ensure you're using a paFew readers

• Editor and account issues

  If you are experiencing issues with opening the editor, uploading media or making any changes to the site, see the possible reasons and the troubleshooting steps below. Clear cache and cookies in the browser you are using.Few readers

• Can't login to the account

  You may be encountering problems with logging in to your account due to multiple reasons. Based on our experience, in 99% of cases you'll be able to troubleshoot those reasons locally. See the most common scenarios and the troubleshooting steps below. Invalid username or passwordFew readers

• Supported browsers

  To avoid some unpredictable issues while editing or viewing your site, make sure that you have updated your browser to the latest version. You can get acquainted with the supported browsers below. Supported browsers for editing Chrome (57 and above) Firefox (52 and above) Safari (10.1 and above) Microsoft Edge (16 and above) We also recommend turning off all possible extensions during editing to smooth the process.Few readers